COVID-19 Notice
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Introduction

Wi-Ki-Woo is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

The information we collect

When you make a reservation, we need to know your full name, email address, phone number, billing address. This allows us to process your reservation. When you make an enquiry, we need to know your full name, email address and phone number. This helps us to respond to your enquiry.

Why we collect your information

We use your personal information solely for the purposes described on the relevant web pages.

Third party providers

We do not sell, rent or exchange your personal information with any third party for commercial reasons.

Accessing your information

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database; you can check, update or remove your personal details by emailing hello@wikiwoohotelibiza.com.

Transferring your information

We will not transfer your information outside the EEA (European Economic Area).

Cookies

We use a technology called "cookies" as part of a normal business procedure. Cookies are small text files that are created by a web server and stored on your computer when you visit a website. They don't do anything i.e. they are not executable code and can only be read by (you and) the website that created them. You can view and edit the cookies on your computer like any other text file using a text editor (the contents are usually just strings of unique identifiers and date / timestamps). The website that created the cookie can read the contents when you are at their website.

Cookies are widely used across the internet: you may have hundreds of cookies on your computer at any one time. Each browser has its own set of cookies so, if you run multiple browsers, you will have multiple sets of cookies on your computer. Many websites use cookies to improve your browsing experience e.g. remember your log in details, record which items you have selected to purchase, or even tailor what content is displayed depending on your preferences. Cookies can also be used to record 'analytics' data i.e. which web pages you visit, whether or not you arrived at the web page by clicking on an advertisement or an affiliated website. Many websites find the collection of analytics data valuable in improving the quality and content of their web sites. We use cookies solely to ensure the smooth running of the website.

All the major browsers allow you to block cookies and delete those that have already been created on your computer; usually within the 'Tools' section of the browser. These tools allow you to specify which cookies you will accept by type and often by specific websites using an exception list e.g. you can block all cookies and then list the website from which you will accept cookies. There is also a wide choice of browser add-ins that you can install if you wish greater control over persistent cookies.

Enquiries

If you have any questions about privacy, please send us an email at the following address: hello@wikiwoohotelibiza.com.

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COVID-19

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Notice

Dear Guest,

We're pleased to announce that we will be opening our doors on 1 July 2020.

As it has always been, the safety and security of our guests and team members remains our highest priority. We're doing everything we can to ensure your safety and provide maximum flexibility as the situation around COVID-19 continues to evolve. In compliance with recommendations from local health officials, we have implemented safety and hygiene policies to keep you safe.

We have partnered with Emergency Staff doctors and Olka risk protection consultants to ensure the very highest of safety, sanitation, food handling and employee training standards are in place.

Cleaning, Disinfection & Protection

  • The use of masks and gloves will be mandatory for staff for all departments. Masks will be available on request for customers.
  • Daily temperature checks will be mandatory on all staff before entering the venue for each shift.
  • We will have hand sanitiser dispensers throughout the venue.
  • We will prioritise the use of single-use products to minimise contact and establish protection systems at receptions and counters. This includes menus - digital menus will also be available - sauces and condiments.
  • We are reinforcing the cleaning and disinfection of the venue regularly.
  • The swimming pool is disinfected continuously as required by health and safety.
  • There will be regular mandatory COVID-19 tests for staff and a mandatory training on COVID-19 prevention for all members of staff will be in provided.

Social Distancing

  • We will ensure that a safe social distance of both guests - outside of your own group - and staff within the restaurat and pool areas are respected and maintained.
  • The distance between beds and tables in the restaurant area will be increased to the government recommendations for social distancing.
  • This distance will be monitored especially in the areas where there may be a greater concentration of people, such as the dance floor, bars, restaurant and swimming pool.

We understand you may have more questions, and so please email hello@wikiwoohotelibiza.com if you have any further concerns.

In the meantime; stay safe and we look forward to welcoming you.

With Love From,
The Wi-Ki-Woo Team

Book now for 2020. Limited availability.

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