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Acceptance Of Terms

Your access to and use of Wi-Ki-Woo (the “Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.


The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making any decision.


Upon confirmation of your booking, 30% of the total reservation cost will be charged. Cancellations or modifications to the reservation can be made without charge up to 14 days in advance during low season [1 May – 14 June / 15 September – 31 October] and 30 days in advance in high season [15 June – 14 September].

Upon confirmation of your booking with non-refundable rates, the total amount will be charged. Due to the special nature of these bookings, changes or cancellations are not allowed and we will be unable to refund the cost of your reservation.

On the day of arrival, if you have not checked in before 23:00 or contacted reception to inform us of your late arrival, your reservation will be considered cancelled in full. The cancellation costs will be the deposit paid in low season [30%] and the entire cost of the reservation will be charged in high season.

In the case of early departure, the hotel reserves the right to charge for the entire stay as a cancellation cost.

Please advise us well in advance of any changes or amendments to your reservation.

If you wish to extend your check out time, an additional fee of €50 will be charged for extensions up until 16:00. Any time after this, a full night’s stay will be charged. The request is subject to availability.

Standard Rate

If you choose this standard rate, we will charge 50% of the total amount to confirm the reservation.

29 days prior to arrival we´ll charge the outstanding balance. City tax is payable on arrival.
If you cancel 30 days prior your arrival date, no penalties will be charged.
If you cancel 30 days, or less, before your arrival date, the total amount will be invoiced as a penalty.
If you don’t arrive for your booking with no prior notice: the total amount will be charged.
If you check out early, the total amount will be charged as a cancellation penalty.
If the credit card holder is not travelling, please contact us as soon as possible.

Important notice:  if you are not the cardholder, we require an authorisation form signed to allow your payment. You have to provide this card at the reception on the check in date

Non-refundable Rate

This is a partially refundable rate. 50% of the total amount deposit is required at confirmation time. This payment is NON refundable.

29 days prior to your arrival we´ll charge the outstanding balance. City tax is payable on arrival.

Changes or cancellations are not permitted.

Ask for valid dates.

**Covid-19 restrictions: If finally, you cannot travel due to Covid19 restrictions (force Majeure), we´ll create a voucher (for the paid amount) to use in a future stay with us, so you won’t lose your paid amount.**

Important notice:  if you are not the cardholder, we require an authorisation form signed to allow your payment. You have to provide this card at the reception on the check in date.


If you cannot travel due to COVID-19 restrictions – Force Majeure – we will create a voucher for the paid amount to use in a future stay with us.

Black Friday Offer

To redeem any of our 2020 Black Friday offers, you must book the minimum nights stated in the offer and the discount will only be applied to those nights – three or four depending on the code used.

You are entitled to complimentary breakfast for the minimum number of days that co-ordinate with your booking and that includes a set, continental breakfast and cannot be exchanged. If you would like additional breakfast options you will be charged separately.

The 2020 Black Friday offer(s) must be redeemed before 23.59 CEST on 30.11.20.

Christmas Competition

The terms of Wi-Ki-Woo’s Christmas 2020 competition, hosted on our official Instagram account, are as follows:

1. We will either select a winner who was tagged, or an entrant who nominated somebody (for the prize to be shared by both), or both.
2. Competition ends 23.59 CEST on 24.12.20
3. Flights, food and beverages not included, prize cannot be exchanged
4. Valid mid-week only in August 2021
5. The winner will be announced within 48 hours via Insta Story and must reply within 48 hours to claim the prize or we reserve the right to select a new winner

Discount for Medics and Teachers

This offer is applicable to medics and teachers worldwide on any bill at Wi-Ki-Woo.
To claim the offer on a hotel stay, the deposit must be paid in full and the discount will be taken off the total after presenting valid medical or institutional ID on arrival.

  • Discount can be only be applied once per bill
  • Discount may only be applied to restaurant bills for up to 4 guests
  • Reservations are subject to availability
  • Minimum stays apply to room bookings
  • Cannot be used in conjunction with other offers

Changes To Website

Wi-Ki-Woo reserves the right to change or remove – temporarily or permanently – the Website or any part of it without notice. You confirm that Wi-Ki-Woo shall not be liable to you for any such change or removal of these Terms and Conditions at any time. Your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

Links To Third Party Websites

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

Disclaimers & Limitation Of Liability

The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and without warranty of any kind whether expressed or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Wi-Ki-Woo will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

Wi-Ki-Woo makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Wi-Ki-Woo for death or personal injury as a result of the negligence of Wi-Ki-Woo or that of its employees or agents.

Privacy & Cookies

Use of the Website is also governed by our Privacy Policy which is incorporated into these terms and conditions. To view the Privacy Policy, please click here.

The Website uses cookies. Cookies are small text files that are created by a web server and stored on your computer when you visit a website. The Website uses cookies solely to ensure the smooth running of the website.

Further details of cookies are included in our Privacy Policy. By accepting these terms and conditions, you are giving consent to Wi-Ki-Woo to place cookies on your computer. Please read the information contained in the Privacy Policy prior to acceptance.

If you wish to opt-out of our placing cookies on your computer, please adjust your internet browser’s settings to restrict cookies as detailed in your internet browser’s help menu. You may also wish to delete cookies which have already been placed. For instructions on how to do this, please consult your internet browser’s help menu.


You agree to indemnify and hold Wi-Ki-Woo, its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Wi-Ki-Woo arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.


If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

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As it has always been, the safety and security of our guests and team members remains our highest priority. We're doing everything we can to ensure your safety and provide maximum flexibility as the situation around COVID-19 continues to evolve. In compliance with recommendations from local health officials, we have implemented safety and hygiene policies to keep you safe.

We have partnered with Emergency Staff doctors and Olka risk protection consultants to ensure the very highest of safety, sanitation, food handling and employee training standards are in place.

Cleaning, Disinfection & Protection

  • The use of masks and gloves will be mandatory for staff for all departments. Masks will be available on request for customers.
  • Daily temperature checks will be mandatory on all staff before entering the venue for each shift.
  • We will have hand sanitiser dispensers throughout the venue.
  • We will prioritise the use of single-use products to minimise contact and establish protection systems at receptions and counters. This includes menus - digital menus will also be available - sauces and condiments.
  • We are reinforcing the cleaning and disinfection of the venue regularly.
  • The swimming pool is disinfected continuously as required by health and safety.
  • There will be regular mandatory COVID-19 tests for staff and a mandatory training on COVID-19 prevention for all members of staff will be in provided.

Social Distancing

  • We will ensure that a safe social distance of both guests - outside of your own group - and staff within the restaurat and pool areas are respected and maintained.
  • The distance between beds and tables in the restaurant area will be increased to the government recommendations for social distancing.
  • This distance will be monitored especially in the areas where there may be a greater concentration of people, such as the dance floor, bars, restaurant and swimming pool.

We understand you may have more questions, and so please email hello@wikiwoohotelibiza.com if you have any further concerns.

In the meantime; stay safe and we look forward to welcoming you.

With Love From,
The Wi-Ki-Woo Team

Háznoslo Saber!