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FAQ

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Is Wi-Fi provided?

We provide Wi-Fi free of charge for the entire length of stay.

Is breakfast included?

Breakfast is not included. However, we do have an exciting breakfast menu served between 09:30 - 14:00 in our restaurant. Click here for more information.

We have booked a room for three. Do we all have a bed?

Yes - all of our rooms have a super king size beds that can be split upon request into two large singles and a third bed on request.

What time is check in and check out?

Check in is between 15:00 and 23:00. Please inform us if you believe you will be arriving any later than this time. Check out is on or before 11:00.

Are pets allowed in the hotel?

Unfortunately, we do not allow pets in the hotel.

Is the hotel staffed 24/7?

Yes - the hotel is staffed 24 hours a day.

Does the hotel provide an iron?

Yes - irons are available at reception on request.

Which beaches are in walking distance?

Cala Des Moro a 2 minute walk. Cala Gracio is a 7 minute walk down the road from the hotel. The main beach of San Antonio Playa Arenal is a 15-20 minute walk around the bay. You’ll find all the famous beach bars such as Ibiza Rocks, Linekers and Itaca there.

Can non-hotel guests access the pool and bar / restaurant area?

Our bar and restaurant areas are open to all members of the public to enjoy with pool access from midday onwards. You can pre-book areas via our booking system here. Any deposits taken are used towards any minimum spend for food and drink.

Are children allowed in the hotel?

The hotel is adults only for room reservations. However, children can access the bar and restaurant areas when accompanied by an adult.

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COVID-19

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Notice

As it has always been, the safety and security of our guests and team members remains our highest priority. We're doing everything we can to ensure your safety and provide maximum flexibility as the situation around COVID-19 continues to evolve. In compliance with recommendations from local health officials, we have implemented safety and hygiene policies to keep you safe.

We have partnered with Emergency Staff doctors and Olka risk protection consultants to ensure the very highest of safety, sanitation, food handling and employee training standards are in place.

Cleaning, Disinfection & Protection

  • The use of masks and gloves will be mandatory for staff for all departments. Masks will be available on request for customers.
  • Daily temperature checks will be mandatory on all staff before entering the venue for each shift.
  • We will have hand sanitiser dispensers throughout the venue.
  • We will prioritise the use of single-use products to minimise contact and establish protection systems at receptions and counters. This includes menus - digital menus will also be available - sauces and condiments.
  • We are reinforcing the cleaning and disinfection of the venue regularly.
  • The swimming pool is disinfected continuously as required by health and safety.
  • There will be regular mandatory COVID-19 tests for staff and a mandatory training on COVID-19 prevention for all members of staff will be in provided.

Social Distancing

  • We will ensure that a safe social distance of both guests - outside of your own group - and staff within the restaurat and pool areas are respected and maintained.
  • The distance between beds and tables in the restaurant area will be increased to the government recommendations for social distancing.
  • This distance will be monitored especially in the areas where there may be a greater concentration of people, such as the dance floor, bars, restaurant and swimming pool.

We understand you may have more questions, and so please email hello@wikiwoohotelibiza.com if you have any further concerns.

In the meantime; stay safe and we look forward to welcoming you.

With Love From,
The Wi-Ki-Woo Team

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