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Acceptance Of Terms

Your access to and use of Wi-Ki-Woo (the “Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

Advice

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making any decision.

Hotel Reservations

Standard Rate

For standard reservations, 30% of the total cost will be charged upon confirmation of your reservation. Cancellations or modifications to the reservation can be made without charge up to 14 days in advance during low season – 25 April – 31 May and 15 September – 13 October – and 30 days in advance during high season – 1 June – 14 September. A separate charge for the government city tax will be charged on arrival at the hotel. The cost is €2.20 per person per day.

On the day of arrival, if you have not checked in before 23:00 or contacted reception to inform us of your late arrival, your reservation will be considered fully cancelled. The cancellation cost will be the 30% deposit paid in low season and the entire cost of the reservation in high season.

In the case of early departure, the hotel reserves the right to charge 100% of the reservation as a cancellation cost. Please advise us well in advance of any changes to your reservation.

Partially Refundable Rate

For partially refundable reservations, 50% of the total cost will be charged upon confirmation of your reservation. Due to the special nature of these bookings, changes are not allowed and we will be unable to refund the cost of your reservation. A separate charge for the government city tax will be charged on arrival at the hotel. The cost is €2.20 per person per day.

On the day of arrival, if you have not checked in before 23:00 or contacted reception to inform us of your late arrival, your reservation will be considered fully cancelled. The cancellation cost will be the 30% deposit paid in low season and the entire cost of the reservation in high season.

In the case of early departure, the hotel reserves the right to charge 100% of the reservation as a cancellation cost. Please advise us well in advance of any changes to your reservation.

Non-Refundable Rate

For non-refundable reservations, 100% of the total cost will be charged upon confirmation of your reservation. Due to the special nature of these bookings, changes or cancellations are not allowed and we will be unable to refund the cost of your reservation. A separate charge for the government city tax will be charged on arrival at the hotel. The cost is €2.20 per person per day.

On the day of arrival, if you have not checked in before 23:00 or contacted reception to inform us of your late arrival, your reservation will be considered fully cancelled. The cancellation cost will be the 30% deposit paid in low season and the entire cost of the reservation in high season.

In the case of early departure, the hotel reserves the right to charge 100% of the reservation as a cancellation cost. Please advise us well in advance of any changes to your reservation.

Black Friday, Boxing Day, Valentine’s Day & Mother’s Day Rates

For promotional reservations, 50% of the total cost will be charged upon confirmation of your reservation. Due to the special nature of these bookings, changes or cancellations are not allowed and we will be unable to refund the cost of your reservation. A separate charge for the government city tax will be charged on arrival at the hotel. The cost is €2.20 per person per day.

On the day of arrival, if you have not checked in before 23:00 or contacted reception to inform us of your late arrival, your reservation will be considered fully cancelled. The cancellation cost will be the 30% deposit paid in low season and the entire cost of the reservation in high season.

In the case of early departure, the hotel reserves the right to charge 100% of the reservation as a cancellation cost. Please advise us well in advance of any changes to your reservation.

Cancellation

Standard Rate

Cancellations made within 30 days prior to your arrival date will be fully refunded. If you cancel 30 days or less before your arrival date, the total reservation cost will be charged as a cancellation fee. If you do not arrive for your booking with no prior notice, the total amount will be charged as a cancellation fee. If you check out early, the total amount will be charged as a cancellation fee.

If the cardholder is not travelling, please contact us as soon as possible. If you are not the cardholder, we require a signed authorisation form to process your payment. You must provide this card at the reception on the check-in date.

Partially Refundable Rate

50% of the total amount is required as a deposit at the time of booking. This is non-refundable. We will charge the outstanding balance 29 days prior to your arrival. Changes are not permitted.

Non-Refundable Rate

100% of the total amount is required at the time of booking. This payment is non-refundable. Changes or cancellations are not permitted.

Check-In & Check-Out

Check-in is from 15.00. If you arrive prior to this time, the reception team will liaise with you for when your room is ready.

Check-out is at 11.00. €70 will be charged for extensions between 11:00 and 14:00. After 14:00, an additional night’s stay will be charged. The request is subject to availability. If you wish to extend your stay, please communicate with the reception team prior to your check-out date.

We are unable to confirm early check-ins and late check-outs in advance. We kindly ask all guests to check out at reception before departure from the hotel.

Pool Reservations

For Bali Bed reservations between 25 April – 31 May and 15 September – 13 October, we require a €100 per bed deposit with a €150 minimum spend. For reservations between 1 June – 14 September, we require a €100 per bed deposit with a €250 minimum spend. Our Bali Beds can accommodate up to 4 guests per bed.

Restaurant Reservations

Tables

For table reservations, we require a €20 per person deposit. This is charged to secure the reservation and deducted from the bill on the day you attend. If the diners do not arrive or cancel the booking with at least 12 hours’ notice, a €10 per person cancellation fee will be applied.

Booths

For booth reservations, we require a €250 deposit. This is charged to secure the reservation and deducted from the bill on the day you attend. There is a minimum spend of €750 per booth. If the diners do not arrive or cancel the booking with at least 12 hours’ notice, a €10 per person cancellation fee will be applied.

Medics & Teachers’ Discount

This offer is applicable to medics and teachers worldwide on any bill at Wi-Ki-Woo. To claim the offer on a hotel stay, the deposit must be paid in full and the discount will be taken off the total after presenting valid medical or institutional ID on arrival.

  • Discount can be only be applied once per bill
  • Discount may only be applied to restaurant bills for up to 4 guests
  • Reservations are subject to availability
  • Minimum stays apply to room bookings
  • Cannot be used in conjunction with other offers

Changes To Website

Wi-Ki-Woo reserves the right to change or remove – temporarily or permanently – the Website or any part of it without notice. You confirm that Wi-Ki-Woo shall not be liable to you for any such change or removal of these Terms and Conditions at any time. Your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

Links To Third Party Websites

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

Disclaimers & Limitation Of Liability

The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and without warranty of any kind whether expressed or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Wi-Ki-Woo will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

Wi-Ki-Woo makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Wi-Ki-Woo for death or personal injury as a result of the negligence of Wi-Ki-Woo or that of its employees or agents.

Privacy & Cookies

Use of the Website is also governed by our Privacy Policy which is incorporated into these terms and conditions. To view the Privacy Policy, please click here.

The Website uses cookies. Cookies are small text files that are created by a web server and stored on your computer when you visit a website. The Website uses cookies solely to ensure the smooth running of the website.

Further details of cookies are included in our Privacy Policy. By accepting these terms and conditions, you are giving consent to Wi-Ki-Woo to place cookies on your computer. Please read the information contained in the Privacy Policy prior to acceptance.

If you wish to opt-out of our placing cookies on your computer, please adjust your internet browser’s settings to restrict cookies as detailed in your internet browser’s help menu. You may also wish to delete cookies which have already been placed. For instructions on how to do this, please consult your internet browser’s help menu.

Indemnity

You agree to indemnify and hold Wi-Ki-Woo, its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Wi-Ki-Woo arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

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